Frequently asked questions
Does Easy BRG book or submit claims on my behalf?
No. There is no automated booking, automated submission, or scraping. It helps you compare rates and draft your application; you submit it yourself through the hotel's official form.
Is Easy BRG an official service of hotels or booking sites?
Easy BRG is not an official service of any hotel or booking site. Showing a site's name or icon does not imply that company's approval or endorsement.
What does “Affiliate link” mean?
A link marked “Affiliate link” is a tracking link provided under an approved partner programme. Easy BRG may receive a commission when you visit or book through a link marked “Affiliate link.” Easy BRG itself does not set advertising or tracking cookies. When you follow an “Affiliate link” to an external site, that destination site may use affiliate identifiers, cookies, or similar technologies under its own privacy and cookie policies.
My rate is not being saved.
The Chrome extension only saves on the final checkout screen (the screen where you enter card details). It does not save on room lists or detail pages. Click the Chrome extension icon to check that you are signed in and that the site is supported. If a rate cannot be read, the icon shows a ? badge with the reason. On a manual-entry site, click the Chrome extension icon, choose the recent comparison and provider, and enter the amount and currency you checked. On a Service restricted site, the Chrome extension does not read or save the page. Enter the checked rate on the Easy BRG website, not in the Chrome extension. The full flow is in the how-to guide.
Does 'BRG likely' mean my claim will be approved?
No. The grade is a reference indicator based on price and condition matching; approval depends on each hotel’s terms and review. See the chain rules for per-chain conditions.
Do you collect my browsing history or personal data?
Automatic save runs only for signed-in users on explicitly supported checkout pages and saves only normalized booking conditions. Manual entry is handled in the Chrome extension popup without reading the page title or content. Before authentication, the extension may derive only the hostname locally for the public Service restricted policy decision and immediately discard it. It then does not read or store page title, content, or booking data. For web entry, the current page URL and hostname are neither transmitted nor stored; the server derives and stores the selected provider's canonical domain as
source_hostname. It does not collect scraped data, cookies, passwords, screenshots, or payment card details. See the privacy policy for details.What are the free-use limits?
Hotel autocomplete, hotel-and-date search, and official or booking-site links are available without signing in. Saved comparisons and personal features are free after sign-in and use the following fair-use limits.
- Search creation: 10 per minute, 50 new searches per day, latest 100 retained
- Comparison saves: 10 per minute, 100 new saves per day, 20 candidates per search
- Duplicate comparisons: matching comparison conditions update the existing entry instead of creating a new one
- Favorites: up to 10 hotels
- Claims: up to 10 per account
- AI-assisted extraction: 5 uses per account per day
- AI comparison explanations and claim drafts: 5 combined uses per account per day
- Sign-in: 5 attempts per IP per minute, 10 active sessions per account
- Hotel autocomplete: available without sign-in, with IP limits and prefix-enumeration protection
- Capture failures: identical site and reason pairs are aggregated, up to 20 combinations per day
- Searches are removed automatically after their check-in date has passed.
Can I use it on mobile?
Automatic rate saving and manual entry are available in the desktop Chrome extension. Service restricted-site entry, saved comparisons, and claim management are available on the web.
Contact and suggestions
If you have a question or run into a problem, let us know by email. Suggestions for booking sites you would like supported are welcome too.
If your mail app does not open, send directly to flowx.system@gmail.com.