Frequently asked questions
Does Easy BRG book or submit claims on my behalf?
No. There is no automated booking, automated submission, or scraping. It helps you compare rates and draft your application; you submit it yourself through the hotel's official form.
Is Easy BRG an official service of hotels or booking sites?
Easy BRG is not an official service of any hotel or booking site. Showing a site's name or icon does not imply that company's approval or endorsement.
What does “Affiliate link” mean?
A link marked “Affiliate link” is a tracking link provided under an approved partner programme. Easy BRG may receive a commission when you visit or book through a link marked “Affiliate link.” Easy BRG itself does not set advertising or tracking cookies. When you follow an “Affiliate link” to an external site, that destination site may use affiliate identifiers, cookies, or similar technologies under its own privacy and cookie policies.
My rate is not being saved.
The Chrome extension only saves on the final checkout screen (the screen where you enter card details). It does not save on room lists or detail pages. Click the Chrome extension icon to check that you are signed in and that the site is supported. If a rate cannot be read, the icon shows a ? badge with the reason. On a manual-entry site, click the Chrome extension icon, choose the recent comparison and provider, and enter the amount and currency you checked. The full flow is in the how-to guide.
Does 'BRG likely' mean my claim will be approved?
No. The grade is a reference indicator based on price and condition matching; approval depends on each hotel’s terms and review. See the chain rules for per-chain conditions.
Do you collect my browsing history or personal data?
Automatic capture runs only on explicitly supported sites and saves only limited rate conditions from the checkout screen you opened. To determine the save method, the extension checks the active tab URL once on your device, derives only the hostname, and immediately discards it. The URL and hostname are neither stored nor transmitted, and Manual entry does not read the page title or content. It does not collect scraped data, cookies, passwords, screenshots, or payment card details. See the privacy policy for details.
What is the difference between Free and Pro?
Free includes 5 searches and 5 comparisons per month; Pro is unlimited, plus favorites, category filters, and claim tracking. See plans
Can I use it on mobile?
Automatic rate saving and manual entry are available in the desktop Chrome extension. You can view saved comparisons and manage claims on the mobile web.
Contact and suggestions
If you have a question or run into a problem, let us know by email. Suggestions for booking sites you would like supported are welcome too.
If your mail app does not open, send directly to flowx.system@gmail.com.